Location: Timișoara
Job Type: Full Time
Salary: 6,500 – 9,500 RON/month
Job Description
Experience the power of a game-changing career
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as “World’s Best Workplaces,” “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
If you’re looking to grow and be inspired, as a Quality Evaluator you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
Career growth and personal development
We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed. At Concentrix, there’s a real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.
What you will do in this role
Essential responsibilities
- Monitor, evaluate and / or audit a sampling of inbound and/or outbound calls and other contact methods including chat and email
- Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners)
- Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
- Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
- Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); Complete phone time to keep current on programs (as applicable)
- Contribute to maintaining forms and legends documents
- Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals
Candidate’s profile
- Previous experience as Quality Evaluator/Trainer is required, preferrably in BPO industry
- Fluency in both English B2 and German C1
- Detail-oriented.
- Ability to multi-task and meet timelines on deliverables.
- Proficient in Microsoft Office.
- Effective communication skills, both written and verbal.
- Willingness to work fully on site from our office in Timisoara on rotational schedule 24/7
What’s in it for you
- In this role, we offer benefits that help you support your unique lifestyle:
- Full-time indefinite contract
- Performance bonus
- The option to choose from a board range of flexible benefits through a Benefit Platform
- Medical Subscription with Medicover
- Bring-a-friend (referral) bonus opportunities
- Full paid training on the company and the project you’ll be working on
- Career development programs, specialized courses, and language classes